If the gear is not the right fit for your plans, you have 30 days from the day it arrives to begin a return. Keep the item unused, with its original packaging, components and included accessories.
Start here
- Email [email protected], call +1 (626) 781-0844, or use our contact form. Share your order number, the item and the reason for the return. Photos help with damage or incorrect items.
- Pack the unused item securely in its original packaging, with all components. Include your order number and contact information.
- Send your return to the business address below. A trackable service is recommended; keep the shipping receipt until the return is resolved.
Where to send it
GlobalAxis Manufacturing LLC
1407 Bayside Ave Apt 5
Woodbridge, VA 22191-2340
United States
This is our default return address. You may contact us first for help with your specific item and shipping instructions.
Who covers the return postage?
We cover return shipping when the item has a quality problem, arrives damaged in transit or is different from what you ordered. Contact us before mailing it so we can arrange the appropriate return method. For changes of mind, size preferences or other personal reasons, the return shipping cost is yours.
Inspection & refund
Once the return reaches us, inspection takes 3–5 business days. We check the condition, packaging and included parts. After approval, we initiate the refund to the original payment method and send you a confirmation.
Bank processing can add time after we issue the refund. If the credit does not appear, contact your bank and then reach out to us with your order details. There is no restocking deduction. Original standard shipping is refundable for our errors or a defective item; otherwise, original shipping charges are not refunded.
Exchanges & cancellations
For a different item, return the original under this policy and place a separate order for the replacement. Cancellation requests can be made before dispatch. After dispatch, follow the return process once the parcel arrives.
Questions about condition
Items used at camp, incomplete returns, or items damaged after delivery may not qualify for a change-of-mind refund. That does not remove any rights you have for defective or incorrectly supplied goods. Contact us about the circumstances so we can review them.
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
[email protected] · +1 (626) 781-0844